Frequently Asked Questions
Everything you need to know about shopping with FINESSE.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, jewelry and swimsuits are final sale.
How do I know which size to choose?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our high-fashion cuts may vary between slim and oversized fits.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders immediately. You have a 60-minute window after checkout to request a cancellation or address change via our support chat.
Do you offer international shipping?
Yes, FINESSE ships worldwide. Shipping costs and import duties are calculated at checkout based on your specific country and region.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and partner with secure payment processors like Stripe and PayPal to ensure your data is always protected.